FAQs

Product Information

Are Oribe products paraben free?
Yes, all Oribe products are paraben free. We have formulated without parabens in order to go above and beyond the industry standards. Our products are designed to the highest level of performance, efficacy and luxury – and spare no effort to achieve those high levels.
Do Oribe products use alcohol?
Yes, in order to maintain a high level of performance, a certain amount of alcohols are necessary in specific formulations. However, they are cosmetic-grade alcohols that do not dry or strip the hair. As a result, you can get the style you want without the negative effects that alcohols are sometimes associated with.
Are Oribe products sulfate free?
Yes, the majority of Oribe’s products are sulfate free. The products that contain sulfates are: Signature Shampoo, Shampoo for Beautiful Color and Shampoo for Brilliance & Shine. The sulfates used in the products above are Sodium Laureth Sulfate and TEA-Lauryl Sulfate. These are ultra-mild surfactants derived from coconut oil.
Why are Oribe products formulated without sodium chloride?
Sodium Chloride can affect keratin-treated hair because it has been shown to break down keratin bonds in hair. All Oribe Hair Care products are formulated without direct addition of sodium chloride for this reason.
Are Oribe products color safe?
Yes, all Oribe products are safe for color treated hair.
What is the extra benefit that Shampoo for Beautiful Color offers?
Shampoo for Beautiful Color goes a step further and not only protects the color, but also helps preserve it. Bioflavonoids, a natural ingredient that is responsible for giving fruits their vibrant pigments, helps protect the hair’s color from fading and discoloration by blocking harmful environmental stressors. Also, since color processing tends to make the hair drier, the shampoo has Baobab Tree Extract, an African plant known for its hydration storage. This ingredient helps the hair retain its moisture longer, especially after constant coloring. Shampoo for Beautiful Color also offers increased levels of UV protection.
Why do Oribe products offer UV protection?
The ozone naturally filters out some UVB light, but does very little to protect against UVA light. Excessive sun exposure can wreak havoc on the hair leading to color loss (from UVA rays) and dry out or damage the hair shaft itself through moisture and protein loss (from UVB rays). All Oribe products contain ingredients which offer UV protection, that is, they help to filter UVA and UVB light from the sun. By adding these UV protectants to Oribe products we can minimize the negative effects the sun’s rays have on hair.
What fragrance is used in the products?
The signature fragrance was specially designed by a French perfumer exclusively for Oribe. The seductive scent is used throughout the line, creating a consistency that allows the customer to mix the different products without worry that the scents do not match. The fragrance is gentle enough that it does not interfere with the wearer’s own perfume, but vibrant enough to enhance the in-shower experience. The official description of the fragrance is as follows: “The signature scent awakens with hints of citrus-soaked Italian bergamot, pink lemons, white peach, cassis and muguet, balanced with Aomori apples and leafy greens. Cedarwood, white amber and musk lend their soft woody notes, while Cuba’s national flower, la mariposa blanca, creates a sensual and invigorating experience throughout the day.”
Does Oribe test its products or raw materials on animals?
Oribe Hair Care has a strong commitment to animal welfare and does not directly or indirectly perform animal testing on any of our products.
Are Oribe products vegetarian/vegan?
Almost all Oribe products are vegetarian. Those products that are not vegetarian contain ingredients derived from pearl or conchiolin. The following products are not vegetarian: Conditioner for Brilliance & Shine and the Illuminating Face Palette. For more details on which products are vegan see individual product pages.
Are Oribe products 100% natural?
Oribe uses only the finest ingredients in our products, many of which are natural ingredients. However, in the pursuit to provide uncompromised performance, many of our ingredients are specially formulated and often synthetically derived.
Are Oribe products gluten free?
All Oribe products are gluten free.
Do Oribe products contain silicone?
Yes, we strategically utilize high performance silicones in many of our products to achieve just the right amount of slip and feel, leaving hair moisturized and protected. The silicones we use are of a higher quality compared to many of our competitors. Lower grade silicones act as ‘fillers’ which can build up, leaving hair weighed down and overloaded.
Where can I find a full ingredient list?
All ingredients are listed on the product cartons. For key ingredients and their functions see individual product pages.

Shipping

Does Oribe.com offer expedited shipping?
At this time, we only offer FedEx Ground Shipping to comply with aerosol shipping restrictions.
What are the shipping costs?
Shipping is free in the continental U.S. with orders of $100 or more. An $8 flat fee will apply to all orders below $100.
Do you ship internationally?
At this time, we only offer domestic shipping. Orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses. For abroad requests and shipping to Alaska, Hawaii, and the U.S. Virgin Islands, please call our office during business hours at 1-888-ORIBE-99 (1-888-674-2399) between Monday and Friday 9:30AM-5:30PM EST to find the closest Oribe retail location to you. Furthermore, we do not accept international credit cards as payment.
Do you ship to Canada?
At this time, we only offer US domestic shipping. Orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, or APO/ FPO/DPO addresses.
What is an order’s typical transit time?
Orders take 1-5 business days transit time.
How do I track my order?
To check the status of your order, please reference the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-888-ORIBE-99 (1-888-674-2399) between Monday and Friday 9:30AM-5:30PM EST or email us at info@oribe.com and we would be happy to assist you.

Returns and Exchanges

What is the return/exchange policy?
Oribe.com offers products and services of integrity. Items purchased from Oribe.com must be returned to Oribe.com. Oribe.com can only accept refunds, returns & exchanges for unopened items purchased from Oribe.com and must be made within 30 days from the date of receipt of product and with the original sales receipt. Refunds are credited to the original payment only. All of our returns are processed at the below address:

Attn: Oribe Web Returns
3800 NE 1st Avenue
6th Floor
Miami, FL 33137

1. We do NOT cover shipping costs for general returns.
2. If the wrong product and/or defective product was received, please email info@oribe.com to request a return label.
3. Exchanges offered only for products of equal or lesser value.

Why is my order marked as “hazardous”?
Any shipment containing aerosol is marked hazardous.
How long do refunds typically take?
Refund processing can take up to 7-10 full business days.

General Information

Can you send out samples to interested customers?
No, not at this time. Please note you are able to select complimentary samples with any Oribe.com purchase.
Does Oribe have email newsletters?
We invite you to join Oribe's Newsletter so that we may be of optimal service to you. Registrants are regularly updated of Oribe activities, new product introductions and high fashion inspiration. Oribe does not sell, rent, or share your information with third parties.
How do I unsubscribe from the Newsletter?
From time to time we will email you with updates, new product information or styling tips. If you wish to unsubscribe from our Customer File, you may simply click the unsubscribe link at the bottom of an email we have sent you.