Contact

Questions About Your Order

How long does it take between the time I place my order and when it ships out?
Orders are processed Monday-Friday, excluding holidays. Please allow 2 business days for your order to be shipped out. To calculate when you will receive your order, please consider the processing time as well as the shipping time. Oribe.com's warehouse will not ship on Thanksgiving, Christmas and the day after Christmas. We will have a similar closure on New Year's day and the day after. Please add an additional 2 business days processing time to all orders placed around major holidays.
How do I track my order?
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-888-ORIBE-99 (1-888-674-2399) between Monday and Friday 9:30AM-5:30PM EST or email us and we would be happy to assist you.
What is your shipping policy?
Ground shipping is free in the continental U.S. with orders of $100 or more. An $8 flat fee will apply to all orders below $100. Currently, our website only accommodates shipments within the continental U.S; we do not ship to Alaska, Hawaii, and the U.S. Virgin islands. For abroad requests and shipping to Alaska, Hawaii, and the U.S. Virgin Islands, please call our office during business hours at 1-888-ORIBE-99 (1-888-674-2399) between Monday and Friday 9:30AM-5:30PM EST to find the closest Oribe retail location to you. Furthermore, we do not accept international credit cards as payment.

Our standard shipping carrier is FedEx and currently Oribe.com only ships FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3-8 business days for shipping. Standard shipping charges will apply.
How do I return a product?
Oribe.com offers products and services of integrity. Items purchased from Oribe.com must be returned to Oribe.com.Oribe.com can only accept refunds, returns & exchanges for unopened items purchased from Oribe.com and can only be made within 14 days from the date of receipt of product. Refunds are credited to the original payment card only.

Customers in need of returning a product should call 1-888-ORIBE-99 (1-888-674-2399) to have a Return Authorization Number issued. Please include a copy of the packing slip, with the Return Authorization Number clearly marked, in the box with the returned product. For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Your return will be processed promptly upon its arrival. Generally, processing time for refunds is 7-10 full business days from the time your package is received. We will notify you of the status of your return by e-mail We're sorry; return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by phone at 1-888-ORIBE-99 (1-888-674-2399) or by email here.

Technical Questions

Does Oribe have email newsletters?
We invite you to join Oribe's Newsletter so that we may be of optimal service to you. Registrants are regularly updated of Oribe activities, new product introductions and high fashion inspiration. Oribe does not sell, rent, or share your information with third parties.
How do I unsubscribe from the Newsletter?
From time to time we will email you with updates, new product information or styling tips. If you wish to unsubscribe from our Customer File, you may simply click the unsubscribe link at the bottom of an email we have sent you.